HoneyV Terms & Conditions

We take great care to photograph and describe our products in great detail to show them as clearly as possible, however colours and shape can be distorted by different monitors. As all our items are handcrafted there may be slight differences from the item pictured and the one you receive. These differences will be minor.

All transactions are processed in GBP (£). Exchange rates are an estimate only, based on the latest figures. Value Added Tax (VAT) is included in the price displayed for customers purchasing from within the European Union. If you require a VAT receipt for your order please get in touch with us through the contact page.

Shipping Information
UK – All items will be sent by Royal Mail, next day and insured. The tracking number will be made available once posted so you can track it’s progress and re arrange delivery if you miss it. International – All items will be sent by international. Please allow 2 weeks for delivery. The buyer is responsible for all import duties and taxes that may occur.

UK Royal Mail Special Delivery Free
DPD Europe Within a week — £15 flat rate
DPD USA – £20 flat rate For other countries please Contact Us
Lost Items – All items are sent with reputable couriers by signed for delivery. In the event of a ‘loss’ once courier protocol has been exhausted the item will be replaced as swiftly as possible. If you need your piece sooner please contact us to see if we can rush an order for you.

Cancellation Policy
As per the Consumer Contracts Regulations, you have 14 days from receipt of the goods to cancel your order. You must contact mail@honeyv.co.uk to confirm you wish to cancel your order. All items must be returned in perfect condition in original packaging to HoneyV, at the cost of the consumer. Once received and checked a refund will be issued to the method used to pay within 14 days. We do not accept cancelled orders or returns on bespoke items.

Security & Privacy
We ensure that your name, address, credit card details and any other information you give us will be kept securely. Our secure server encrypts your personal information, including credit or debit card number, name and address, before it is sent over the Internet. Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number, expiration date & card verification code (3 digit number on the back of your card) each time you place an order with us. Your details are scrambled using 128-bit Secure Sockets Layer (SSL) encryption. When you click the ‘Pay with credit or debit card’ button to enter our checkout, you enter the secure section of the site. Your card details are verified automatically online by our payment processor.

Mailing List
If you sign up to our mailing list we will email you from time to time, only when new products are released. Should you wish to be removed from the mailing list at any time please follow the ‘unsubscribe’ link at the bottom of our newsletters or email us directly at hello@honeyv.co.uk. Our database only holds your email address and will store no other personal details. We will never disclose your email address to any other individual or company.

All images and designs shown on www.honeyv.co.uk are Copyright HoneyV. Images must not be reproduced without written permission from us.

Lead Times
Every item from HoneyV is handmade to order.If no modifications are needed you can expect to receive your piece between 2 and 3 weeks. If you are ordering changes to an existing design it can take between 2 and 4 weeks and a bespoke design 6 weeks as we may need to source extra supplies. If you need your accessory sooner contact us as we may be able to accommodate you.

Care Of Items
Every Honeyv piece is lovingly handmade and as such are more delicate than mass produced items, therefore require careful handling.

We offer customers the right to cancel within 7 days. You can reach us via email at hello@honeyv.co.uk .